Wholesale Terms and Conditions


  1. “SLH” refers to The SOUNDS LIKE HOME (WARES) Pty. Ltd.
  2. “Customer” refers to the original wholesale purchaser.



  1. All prices are quoted in Australian Dollars (AUD). All prices (including any delivery charges) are subject to change without notice.
  2. Any price changes on any furniture and Products that may occur between payment of the initial deposit and the final payment do not affect the original price of the order.



  1. The minimum account order value per homewares order is $500.00 excluding GST and freight. 
  2. The minimum account order value per furniture order is $800.00 excluding GST and freight. 
  3. Special orders require a minimum deposit of 50%. This is non-refundable if cancelled.
  4. Cancellation of processed order will incur restocking fee of 20% of order value or $50.00 whichever amount is higher.
  5. Credit Card details are required to secure your order. Please be advised that we do not charge your card without pre-authorisation and until goods are supplied and dispatched. Your credit card details will NOT be stored for security purpose.



As many of the materials used by SLH are natural, including but not limited to fabric, timber, rattan and leather, variations on individual items of products will occur and SLH does not provide any guarantee to exactly replicate the features as presented on any showroom or electronic images.



SLH has made every effort to display - as accurately as possible - the colours of items available on the SLH website and in the SLH Website. However, the actual colours you see will depend on the settings on your electronic device, and we cannot guarantee that the colour display on your electronic device accurately reflects the real colour of any items. If you have any doubts about the colour or any other features of a particular product, please contact us via sales@slh.com.au 



  1. All Goods remain the property of SLH and title of the Goods shall not pass to the Customer until full and final payment has been received by SLH.
  2. Goods will not be loaded for delivery nor released to the Customer in any other way until full payment has been received by SLH.



  1. Products offered for sale in the SLH Website can be delivered to Australia. Deliveries cannot be made to PO Boxes. Please contact SLH via email on sales@slh.com.au in relation to any deliveries.
  2. Domestic delivery of SLH products is undertaken by a variety of freighters. Deliveries are available to both business and residential addresses and occurs from Monday to Friday throughout the year. You will generally be required to be available in person to accept delivery of your Order.
  3. If no-one can accept delivery when delivery is attempted, you may be liable for a re-delivery fee.
  4. It is the responsibility of the Customer to provide reasonable access. If SLH or any other delivery company engaged by SLH considers access to be difficult, additional charges will apply.



  1. Due to the nature of SLH products you have purchased, we will contact you as soon as possible via email in relation to the applicable delivery charges. Under no circumstances is delivery in such instances, in which you are not immediately provided with a delivery charge, free of charge.
  2. If you live in a remote area, we may not be able to provide a door-to-door service and light aircraft or barge delivery to you may be required (for example Christmas Island or Norfolk Island in Australia). In this case, we need to charge additional delivery costs. Alternatively, we may be able to deliver your order to a local depot and you can collect the goods from there. If you think that you live in an area to which this paragraph may apply, please contact us via email on sales@slh.com.au 
  3. If you require items you have ordered to be re-directed to an address which is not the original delivery address, we may charge you a reasonable fee for this re-direction.
  4. Delivery charges will not be refunded unless we are required to do so in accordance with Australian Consumer Law. Delivery charges are subject to change without notice.
  5. You are responsible for correctly entering the requested order information, including but not limited to delivery and address details. Should you enter or provide any incorrect information, this may result in delivery delays or in you receiving and being liable for ordering unwanted items including associated delivery charges. Deliveries which are returned to us as undeliverable will incur a re-dispatch fee.



  1. Please refer to the SLH Website for the estimated delivery times outside Sydney. These delivery times refer to working days (excluding Saturdays, Sundays and Public Holidays) and may vary slightly in some instances due to weather and road conditions.
  2. SLH and various freighters do not accept any liability for late deliveries. Delivery times are accurate at the time of publication but may change on some routes without notice.
  3. SLH does not accept any responsibility for any delivery delays caused directly or indirectly by any of its suppliers and or any other factors that are beyond SLH’s control.
  4. If more than one item is purchased from the SLH Website, SLH may choose to ship such items separately - if commercially viable - and as a result, such items may arrive at their destination at different times.
  5. Unfortunately, we are unable to deliver one order to multiple delivery addresses; in such an instance please order items separately and assign different delivery addresses to each order. Separate delivery charges will apply.
  6. SLH is not responsible for any damages, delayed deliveries or any other losses caused to the Customer for deliveries by any outsourced delivery company under certain circumstances, including but not limited to deliveries to remote locations.
  7. Items that are available for online purchases are generally available in SLH’s stockists and showrooms throughout Australia unless they have sold out. Should you have any concerns in relation to the delivery of your items, please do not hesitate to contact the SLH Sales team via sales@slh.com.au



  1. If you have received damaged items, we ask that you notify us via email at cs@slh.com.au within 48 hours of receiving your deliveries and provide us with clear information (including images) regarding the alleged problem.
  2. Our Customer Service team will then contact you and provide you with instructions on how to return any damaged items should that be deemed to be the best solution by us. If it has been determined by SLH that a valid claim has been made and the damaged item(s) have been returned to us, we will replace the item(s) if available and deliver replacement(s) to you free of charge. 
  • SLH reserves the right to choose to provide you with a refund for the item and/or the delivery charges once you have followed the steps outlined above. We apologise for any inconvenience caused.
  • Please note that SLH will not cover any freight or other related charges prior to us having communicated with you to ascertain the problem
  • You are not entitled to any refund or exchange just because any part of the packaging is damaged as the packaging exists to protect the items.



  1. If you have received an incorrect item in your order (as against your proof of purchase/order confirmation), we ask that you notify us via email at cs@slh.com.au within 48 hours of receiving your incorrect delivery and provide us with clear information (including images) regarding said item.
  2. Our Sales team will then contact you and provide you with instructions on how to return the incorrect item. If it has been determined by SLH that a valid claim has been made and the incorrect item has been returned to us unused in its original packaging, we will deliver the correct item to you free of charge. In such instances, we will also cover the delivery charge for the return of the item. We apologise for any inconvenience caused.



If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact our Customer Service team at cs@slh.com.au as soon as possible, ideally within 3 business days of receiving your delivery.

SLH may arrange one or a combination of the following solutions based on the nature of the fault itself

  • Send you any missing parts or components
  • Suggest a method self-repair 
  • Replace the product (subject to availability)
  • Offer you an alternative product
  • Offer full or partial credit which can be used for future purchase.

This Faults and Warranties policy does not cover:

  • Normal wear and tear
  • Damage arising from improper assembly or modification
  • Damage arising from abnormal use or abuse
  • Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber)
  • Damage to external or product packaging only
  • Damage occurring during your own handling and transportation of goods.
  • Insignificant minor variations in dimensions, colour, grain or finish
  • Insignificant minor imperfections or superficial blemishes



  1. SLH warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. All products are subjected to 1 year manufacture warranty.
  2. This Australian Consumer Law Guarantee only applies to you if you are deemed a “consumer” under the Australian Consumer Law (being a schedule to the Competition and Consumer Act 2010) and therefore it may not apply in your particular case. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For further information, please contact SLH.



  1. No refunds, exchanges and returns for change of mind reasons. It is the purchaser’s responsibility to ensure the correct item is ordered and can be delivered to its location.
  2. Cancellation of processed order will incur restocking fee of 20% of order value or $50.00 whichever amount is higher.
  3. In case SLH authorised for change of mind, the item returned must be in ‘as-new’ condition. This means you have not used, assembled, damaged any of the items. Please return secured in their original packaging.
  4. Non-returnable items excluded from all change of mind returns include:
  • Products described as ‘made to order’ or ‘customised’
  • Clearance items
  • Order for commercial or non-domestic use
  • Items purchased in store from showroom and taken away at the time of purchase. 
  1. You will be responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes the costs of shipping the item to you in the first place and the cost of shipping back to us.
  2. Store credit will be valid for one (1) year from the date of issue.