Terms & Conditions

GENERAL

These SLH Online Terms of Use and Terms & Conditions (“Online Terms & Conditions”) apply to the SLH website www.slh.com.au and the purchase and delivery of products from the SLH website.

The entirety of the Online Terms & Conditions is constituted by the Terms of Use and the Terms & Conditions.

By using the SLH website you agree to the Online Terms & Conditions. SLH reserves the right to change, modify, add or remove portions of the Online Terms & Conditions at any time without prior notice, and your access to this website may be terminated at any time without prior notice. By using the SLH website after we publish any changes to the Online Terms & Conditions, you agree to accept those changes whether or not you have reviewed them. Where your access to this website is terminated, all disclaimers and limitations of liability set out in the Online Terms & Conditions will survive.

References to “website” include the whole or any part of the web pages located on this web page (including but not limited to any element of design, underlying code, text, sounds, graphics or any other content).

The goods and services described on the SLH website are available for you to make an offer to SLH via the website to purchase at the specified price until the items are removed from the website, and where SLH accepts your offer, SLH will sell the goods or services to you in accordance with its Online Terms & Conditions.

SLH may, in its sole and absolute discretion, accept or reject any offer made by you for any reason (or no reason), including an error in the advertised price for, or description of, the products on the website.

WEBSITE CONTENT

Any information or content published on this website must be read subject to the Online Terms & Conditions.

Although SLH uses its best endeavours to confirm the accuracy of information published on this website, you agree that SLH cannot be held responsible for inaccuracies or errors including those caused by incorrect information supplied to SLH or by suppliers changing product specifications without notice to SLH. You agree to make your own enquiries to sales@slh.com.au to verify information provided and to assess the suitability of products before you purchase.

The information on the SLH website is current at the time of publication. You are responsible for determining the validity and relevance of any information and to take appropriate independent advice before acting or relying on any of it to ensure that it meets your particular requirements. We would be grateful if you report any potential error or omission in any information via email to sales@slh.com.au

This website may feature or display third party content. By featuring or displaying such advertising or content, SLH does not in any way represent that it recommends or endorses the relevant advertiser, its products or services. SLH will not be liable for any errors in content, or for any actions you take in reliance on them.

YOUR USE OF THE WEBSITE

You agree that your access to, and use of, the SLH website is subject to the Online Terms & Conditions and all applicable laws, and is at your own risk.

You agree to use this website only for purposes that are permitted by the Online Terms & Conditions, any applicable law or regulation and/or generally accepted practices or guidelines.

You agree that you will not engage in any activity that interferes with or disrupts this website, or the servers and networks that host this website. You agree not to or attempt to, circumvent, disable or otherwise interfere with security-related features of this website, features that prevent or restrict use or copying of any content or enforce limitations on the use of this website or the content.

You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. SLH may at its sole discretion restrict your access to this website and will not be liable to you or any third party for doing so.

As electronic websites are subject to interruptions or breakdown, access to this website is offered on an "as is" and "as available" basis only.

INTELLECTUAL PROPERTY RIGHTS

You acknowledge that any intellectual property rights, including graphics, logos, trademarks, distinctive brand features, design, text, icons and all software relating to this website, are owned by SLH and must not be used in any manner without the prior written consent of SLH. These intellectual property rights are protected by Australian laws and nothing in the Online Terms & Conditions gives you a right to use these.

You may view this website and its contents for personal and commercial use. Subject to the Copyright Act 1968 (Cth) and other relevant legislation, you may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without the prior written consent of SLH.

LINKS TO OTHER WEBSITES

This website may contain links to other websites, content or resources, which are owned or operated by third parties. If you choose to use these links, please note that you will be leaving the SLH Website. These linked websites are not within SLH’s control and SLH is not responsible for the operation, availability or contents of any linked website or any link contained in a linked website.

You access linked websites at your own risk. Subject to any non-excludable rights, SLH disclaims all warranties, express and implied, as to the accuracy, value, legality or otherwise of any materials or information contained on linked websites. You should carefully review the terms of use and privacy policies of all other party’s websites that you visit.

You acknowledge and agree that SLH does not endorse (and is not responsible or liable for) any content, advertising, products, or other materials, goods or services on or available from other websites or resources.

You further acknowledge and agree that, under no circumstances, will SLH be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, advertisements, products or other resources, goods or services available on any other website.

SECURE DATA AND TRANSMISSIONS

Given the nature of the internet, SLH can unfortunately not guarantee that any data transmission is totally secure, free from viruses, fault or other conditions which could damage or interfere with your computer systems and SLH does not warrant that your access to the website will be uninterrupted, error free or that any defects will be corrected.

Whilst SLH takes every precaution to protect information and utilises high-level security providers on its website, it cannot warrant the security of any content or information you transmit via the website. You, therefore, transmit to the website at your own risk.

To the extent permitted by law, SLH will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by a user where a credit card is fraudulently used or is used in an unauthorised manner.

You must take your own precautions to ensure that the process which you use to access SLH’s website does not expose you to the risk of viruses or other forms of interference which may damage your computer system. For the avoidance of doubt, SLH will not accept any responsibility for interference or damage to your computer system which arises in connection with your use of this website. If you become aware of any problems with the security of the website, please immediately contact SLH via email on sales@slh.com.au

COOKIES

Cookies may be used on this website to gather data in relation to this website and you consent to this (although you may be able to disable cookies on your web browser).

DISCLAIMER

SLH does not accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside its control), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor does it accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this website. To the maximum extent permitted by law, SLH disclaims any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this website or the information that it contains.

The use of the information on this website is at your own risk. To the extent permitted by law, SLH excludes all of its liability in respect of any injury, loss or damage arising out of, or related to the use, or inability to use, the information on this website or provided through this website via email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income, revenue, savings, reputation or profit, loss of or damage to property, third party claims, the cost of obtaining replacement or alternative goods or the cost of other remedial measures, or for any indirect or consequential loss arising in connection with any order placed via the SLH Website.

You agree to indemnify SLH from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy and trade mark infringement.

Despite the fact that the SLH website may be accessed in Australia and throughout the world, SLH makes no representations that the content of this website complies with the laws of any country outside Australia.

DEFINITIONS

“SLH” refers to The SOUNDS LIKE HOME (WARES) Pty. Ltd.

“Customer” refers to the original purchaser.

“Reasonable Access” refers to access to a Customer’s property that is possible through regular entranceways and passageways of a property without the assistance of more than two delivery staff.

“Online Terms & Conditions” refers to these SLH Terms of Use and Terms & Conditions.

PRICING & PAYMENT

All prices are quoted in Australian Dollars (AUD). All prices (including any delivery charges) are subject to change without notice.

All non-account customer orders from the SLH Website must be paid in full using one of our approved methods of payment upon placement of the order. Production or delivery will commence as soon as practically possible after receipt of full payment.

Any price changes on any furniture and Products that may occur between payment of the initial deposit and the final payment do not affect the original price of the order.

WARRANTY

SLH’s Warranty applies to all SLH purchases.

This Australian Consumer Law Guarantee only applies to you if you are deemed a “consumer” under the Australian Consumer Law (being a schedule to the Competition and Consumer Act 2010) and therefore it may not apply in your particular case.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. All SLH products have 12 months manufacturer’s warranty from the date of purchase. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For further information, please contact SLH.

NATURE OF PRODUCT

As many of the materials used by SLH are natural, including but not limited to fabric, timber, rattan and leather, variations on individual items of products will occur and SLH does not provide any guarantee to exactly replicate the features as presented on any showroom or electronic images.

PRODUCT AVAILABILITY

All items are only available while stock lasts. Any representations made about stock availabilities are accurate to the last known stock level and are subject to change without notice.

SLH will attempt to withdraw any item from the SLH Website as soon as stock becomes unavailable. Receipt of your order confirmation does not require us to supply any item(s) to you if these are unavailable.

SLH products may not be held in stock and as such will be required to be ordered. You agree that any SLH furniture orders can take approximately twelve to sixteen (12-16) weeks to be delivered to you from the date that your order is placed, in line with SLH’s average lead time. Our Sales team will contact you on receipt of your order to notify you of an indicative delivery date.

OWNERSHIP OF GOODS

All Goods remain the property of SLH and title of the Goods shall not pass to the Customer until full and final payment has been received by SLH.

Goods will not be loaded for delivery nor released to the Customer in any other way until full payment has been received by SLH.

COLOUR DISPLAY ON THE WEBSITE

SLH has made every effort to display - as accurately as possible - the colours of items available on the SLH website and in the SLH Website. However, the actual colours you see will depend on the settings on your electronic device, and we cannot guarantee that the colour display on your electronic device accurately reflects the real colour of any items. If you have any doubts about the colour or any other features of a particular product, please contact us via sales@slh.com.au.

GOVERNING LAW

The Online Terms & Conditions shall be governed by and construed in accordance with the laws of the state of NSW, Australia without giving effect to any principles of conflicts of law.

You agree that any action at law or in equity arising out of or relating to your use of the SLH Website or the Online Terms & Conditions shall be filed only in courts or tribunals located in NSW and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

If you access this website in a jurisdiction other than NSW, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. SLH makes no representations that the content of this website complies with the laws of any country outside Australia.

LEGAL CAPACITY

You must be eighteen (18) years of age or over to purchase products from the website.

Any purchase made by you using this website is an acknowledgement by you that you:

  • are over the age of eighteen (18) years;

  • accept these Online Terms & Conditions;

  • agree that you have entered into a legal contract with SLH in relation to these Online Terms & Conditions; and

these “Online Terms & Conditions” together with your order, constitute the entire agreement between you and SLH for the supply of products.

SLH reserves the right to take legal action and seek compensation from the parent or guardian of a minor, who causes an order to be placed, for any loss or damage SLH may suffer as a result of a transaction entered into by a minor.

SEVERABILITY

If any provision or clause of the Online Terms & Conditions is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Online Terms & Conditions which will continue to be in full force and effect.

FORCE MAJEURE

SLH will not be liable for any delay in performing any of its obligations if such delay is caused by circumstances beyond its reasonable control, including but not limited to, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.

WAIVER

SLH’s potential to exercise or enforce any right or provision under these Online Terms & Conditions will not constitute a waiver of such right or provision. Any waiver of any provision of these terms will only be effective if it is in writing and signed by SLH.

TRADE AND CREDIT ACCOUNT CUSTOMERS

Approved Businesses and individuals in the interior decoration and furnishing industry can be approved for trade access and therefore purchase SLH products at trade pricing

Approval for trade access is granted only after a completed application via the SLH website or send inquiries to credit@slh.com.au

Trade pricing is listed as excluding GST and freight

Trading terms and conditions applying to credit terms are applicable to purchases made on the SLH website.

Any special approved trading terms and or supplier agreements are applicable to purchases made on the SLH website

All goods remain the property of SLH until fully paid for.

Overdue accounts must be paid before new orders can be placed on the SLH website.

It is our company policy to review accounts from time to time and our credit facilities may be withdrawn should the review show that:

• Payments are not being made within 30 days

• Your account has not been used recently.

Finance interest charges of 10.5% p.a. may apply to accounts over 60 days.

All other conditions terms and warranties listed apply to trade customers and users of the SLH website.